Home – FAQ
We support OEM,ODM, Distribution,Drop Shipping and Whole House Customization services.Please send us an inquiry and tell us your needs, we will provide you with a one-stop furniture solution.
From our contract date, our production team fully support you.
COOC planning team set up reasonable schedule.
COOC team follow up each production process (material cutting, assembling,polishing,painting upholstery, packing), each process we will keep you post updated inspection report.
COOC Sales team keep you post as much as photos and video, we can meeting with you if needed.
Our current delivery timescale is approximately 4-6 weeks for new fabric and 6-8 weeks for new leather furniture orders. We support OEM&ODM, and customizing styles takes time As they say, 'good things come to those who wait! If you need a faster delivery, please give us a call on 13924574670 and we will try and accommodate you if possible. Alternatively, if, for example, you are decorating and don't want delivery for a few months we are happy to postpone your delivery for up to 12 weeks.
30% deposit for standard products, 50% deposit for custom products.The balance will be collected before shipment. TT, L/C, Alipay, Cash Available.
Customisation options vary depending on the product you have selected. You will be able to select the size, shape, material and color of the components and we will let you know about feasibility and cost. Then we can produce it for you.
In your Special Order Request email, you can specify a color and COOC will decide if it is possible and send you an email about price and delivery time.
Yes, with products ordered as a Special Order.
I have purchased from you before. How can I match materials and finish from this earlier purchase with my next?
All purchase information would have been outlined in the receipt that was sent to you from paris@coocfurn.com. Please email paris@coocfurn.com, state the email address that was used to make your purchase and we will supply your previous order information.
To purchase quantities of the same design, simply add your item to your cart and edit ‘quantity’ .
Each COOC product family is assembled differently. You will receive a set of intuitive and easy to follow instructions that guide you through the assembly process for your specific furniture piece. It’s advisable that you have someone to assist during assembly.
COOC furniture need only be assembled by hand. But securing shelves to the wall will require a drill and screwdriver. For safety reasons, securing tall shelf units to the wall is advisable.
This depends on the product you have purchased, however we have planned that assembly is a quick and simple process.
Absolutely, COOC furniture can be easily disassembled for easy transportation. We do recommend you take care when disassembling your furniture though, as rough handling may lead to chipping or denting of your COOC product.
COOC warrants all goods for a period of three years under normal usage, to be free from defects in material and workmanship. COOC’s liability under this warranty is to repair or replace (at its discretion) any part or product covered by this (or any implied) warranty free of charge.
This warranty does not cover:
Normal wear and tear;
Damage arising from abnormal use, or abuse;
Products which have not been maintained, or which have been modified;
Any indirect or consequential loss.
This warranty applies only to the original purchaser. Order Number or invoice is considered proof of purchase. All works carried out by a party under instructions from COOC will be covered by the 12 month warranty on workmanship and repair. If the workmanship of the repair is deemed by COOC to be faulty a new item will be provided. All other warranties, express or implied, are excluded.
All COOC’s products are backed by a three year warranty.
We will help you with any queries after your purchase. Contact us at paris@coocfurn.com if you require any assistance with your product after purchase.
COOC is a young brand with more than 10 years of history in the furniture manufacturing industry.
COOC is one of the high-quality hotel furniture suppliers and wholesalers in the world, selling luxury hotel furniture at wholesale prices,and supplying customization for collective spaces such as many internationally renowned chain hotel brands, large hotel groups, private hotels, villas, apartments and restaurants furniture.
Whether you are furnishing a spacious villa or a cozy apartment, our collection offers versatile solutions to suit your living space.
From sofas to dining tables, COOC performs space design, matching, and configures installation services
Please share your project with us, whether it is a hotel, apartment, villa, resort, restaurant, etc., tell us the style and material requirements you want,and our strong internal design team will work closely with you to find out a Attractive and cost-effective furniture solutions.
Interior Project Service
One-stop solution processing
Interior Decoration Design
Furniture solution proposal
Our one-stop furniture solution service includes interior decor design service for hotel and residential projects, hotel or home furniture proposal and international logistics solution service.Our in-house strong interior designer team will work closely with you to figure out an attractive and cost-effective furniture solution for you.Send us your project inquiry of furniture!
Cooc International Co., Ltd. is the leader of Professional Villa & Hotelfurniture supplier in Foshan , China.
Professional Project Team
250000 M² Production Base, 10000 M² Showroom,3000 Employee
Customization
One-Stop Solution Furniture service
Professional service
Size measurement in customers Construction site
After-sales service
Installation service after furniture deliveried Flexibility
Since 2012, Coocfurn has been a trusted name in high-end furniture. We simplify the process to save you time and money.